XeonBD's Epic Technical Support staff works hard to provide a high level of support, and as such, we have a number of practices in place to provide quick communication and resolution to customers' issues. One of these practices is to make sure that each distinct issue has its own unique ticket. So, address only one issue in one ticket. If you have more than one issue that needs our Technical Support staff's assistance, please open a separate ticket for each of your issues. Do not open multiple tickets for a single issue, as it'll not accelerate your issue, rather our system detects such operations as spamming and it'll be delayed to resolve the issue that you are might having.
All of the tickets will be address momentarily, as per the nature/pattern of issues you might be facing.
Important note:
- All our contact numbers are for sales assistance only. In order to increase efficiency, XeonBD does not provide a telephone contact method for TECHNICAL SUPPORT. Based on the nature of problems had by our customers, it is much timelier and more effective and faster for issues to be handled via email/ticket rather than over the phone.
- Also, team XeonBD doesn’t use to give a visit to the customer’s premises for any kind of sales/support meeting. For any kind of sales meeting, the customer can visit our operation office anytime during our operation office hours. But if anyhow any customer needs to have a chat with our support staff they can schedule a meeting with our level 3 support staff at our operation office by opening a support ticket.
